Advice and Key contacts
Responding to young people
Anti-radicalisation Prevent Duty
Safeguarding and Child Protection Training
Welfare, Heath & Safety
Children Missing Education
Use of Computers and Internet
Confidentiality and Information Sharing
This policy operates in conjunction with all other UK Tuition Guardians’ policies including Handbooks for Students, Host Families and Parents.
Our policy and procedures will be reviewed and updated regularly and at least annually. Any deficiencies or weaknesses in the procedures will be remedied without delay.
Policy reviewed August 2020
Advice and Key contacts
The following list provides contact details for further sources of help with matters relating to Child Protection.
UK Tuition Guardians Limited Designated Safeguarding Lead Mrs Jackie Medhurst E: email@example.com T: 07534 021 031
24 hour UK Tuition Guardians Limited emergency contact 07887 718 838 /07422518 887. 24hour Child Line Service continues to be available on 0800 1111.All calls are free and confidential, and trained counselors will help any young person with any problem.
Any concerns regarding the safety of children and young people may be reported to the LSCB (Local Safeguarding Children Board).
Ø Hammersmith & Fulham - tel: 020 8753 6610
Ø Kensington and Chelsea - firstname.lastname@example.org or tel: 020 7361 3013
Ø Westminster - email@example.com or tel: 020 7641 4000
Ø RBWM Multi Agency Safeguarding and Early Help Hub (MASH)
Telephone 01628 683150 (Monday to Thursday 8.45am-5.15pm and Friday 8.45 am-4.45 pm)
Emergency Duty Service (any time outside the hours above)Tel: 01344 786543
In addition to these contact details the Local Authority Designated Officer may also be contacted if the concern or allegation relates to professionals within the organization or within educational establishments.
Ø Telephone: 020 8753 5125
Ø If you cannot reach a duty CP Adviser you can reach:
Ø Named LADO:Anna Carpenter
Head of Safeguarding, Review and Quality Assurance
Telephone: 0208 753 5124 Email: firstname.lastname@example.org
For concerns regarding PREVENT
Hammersmith & Fulham and Kensington and Chelsea
Telephone: 020 8753 5727
Telephone: 020 7641 6032
The safety and welfare of children, or Child Protection, means protecting children from physical, emotional or sexual abuse or neglect. UK Tuition Guardians is committed to the protection of all children in its care. We aim to ensure that the students in our care experience at all times a caring and secure environment in which they feel safe, respected and valued.
UK Tuition Guardians also undertakes the following:
We recognize that a child who is abused or witnesses violence may feel helpless and humiliated, may blame themselves, or find it difficult to develop and maintain a sense of self-worth, so we recognise that all matters relating to safeguarding are confidential. However, all staff – including host families – must be aware that they have a professional responsibility to share information with local agencies in order to safeguard children. All staff and host families must be aware that they cannot promise a child to keep secrets which might compromise the child’s safety or welfare.
It is the clear responsibility of any member of staff or host family to immediately report any suspicion or allegation of abuse of any kind to the UK Tuition Guardians staff using the emergency phone number ( 07887 718 838 /07422518 887).
Types of Abuse and Neglect
The following definitions are taken from Keeping Children Safe in Education (KCSIE), September 2019:
Ø Abuse: a form of maltreatment of a child. Somebody may abuse or neglect a child by inflicting harm or by failing to act to prevent harm. Children may be abused in a family or in an institutional or community setting by those known to them or, more rarely, by others. Abuse can take place wholly online, or technology may be used to facilitate offline abuse. Children may be abused by an adult or adults or by another child or children.
Ø Physical abuse: a form of abuse which may involve hitting, shaking, throwing, poisoning, burning or scalding, drowning, suffocating or otherwise causing physical harm to a child. Physical harm may also be caused when a parent or carer fabricates the symptoms of, or deliberately induces, illness in a child.
Ø Emotional abuse: the persistent emotional maltreatment of a child such as to cause severe and adverse effects on the child’s emotional development. It may involve conveying to a child that they are worthless or unloved, inadequate, or valued only insofar as they meet the needs of another person. It may include not giving the child opportunities to express their views, deliberately silencing them or ‘making fun’ of what they say or how they communicate. It may feature age or developmentally inappropriate expectations being imposed on children. These may include interactions that are beyond a child’s developmental capability as well as overprotection and limitation of exploration and learning, or preventing the child from participating in normal social interaction. It may involve seeing or hearing the ill-treatment of another. It may involve serious bullying (including cyberbullying), causing children frequently to feel frightened or in danger, or the exploitation or corruption of children. Some level of emotional abuse is involved in all types of maltreatment of a child, although it may occur alone.
Ø Sexual abuse: involves forcing or enticing a child or young person to take part in sexual activities, not necessarily involving a high level of violence, whether or not the child is aware of what is happening. The activities may involve physical contact, including assault by penetration (for example rape or oral sex) or non-penetrative acts such as masturbation, kissing, rubbing and touching outside of clothing. They may also include non-contact activities, such as involving children in looking at, or in the production of, sexual images, watching sexual activities, encouraging children to behave in sexually inappropriate ways, or grooming a child in preparation for abuse. Sexual abuse can take place online, and technology can be used to facilitate offline abuse. Sexual abuse is not solely perpetrated by adult males. Women can also commit acts of sexual abuse, as can other children.
Ø Neglect: the persistent failure to meet a child’s basic physical and/or psychological needs, likely to result in the serious impairment of the child’s health or development. Neglect may occur during pregnancy, for example, as a result of maternal substance abuse. Once a child is born, neglect may involve a parent or carer failing to: provide adequate food, clothing and shelter (including exclusion from home or abandonment); protect a child from physical and emotional harm or danger; ensure adequate supervision (including the use of inadequate care-givers); or ensure access to appropriate medical care or treatment. It may also include neglect of, or unresponsiveness to, a child’s basic emotional needs.
Responding to young people
If a young person confides abuse to you, it is important that you know how to respond. Here are the universal principles, regardless of the age of the young person.
• Be welcoming, even if the time isn’t convenient for you. It will have taken a great deal of courage for them to approach you and they may not do so again.
• Find a place where it is quiet and the conversation won’t be interrupted and leave the door open.
· Avoid unnecessary physical contact to protect yourself from allegations
• Stay calm and listen carefully.
• Allow the young person to tell you at their own pace.
• Ask questions for clarification only.
• Reassure them and tell them that they were right to share this information with you and you will do all you can to help them. Tell them there are people in the organisation that can help and that you will have to let them know.
• If emergency help is required, don’t delay getting it.
T: 07534 021 031
If you cannot contact the DSL please contact Chengzhi Wang on 07887 718 838 or Tong Zhou on 07824336471.
As per statutory government guidance ‘Keeping Children Safe in Education’ September 2019, anybody can make a referral. However, due to the role of the DSL these members of staff may be party to additional and pertinent information and therefore are best placed to refer on. If it is not possible to speak to the Designated or the emergency contact for UK Tuition Guardians Limited, or there would be an unwarranted delay by doing so, the member of staff should contact Social Services to discuss concerns. In these circumstances, the DSL must be informed about the referral as soon as possible.
Well-kept records are essential in situations where it is suspected or believed that a child may be at risk from harm. Records should:
· state who was present, time, date and place;
· use the child’s words wherever possible;
· be factual/state exactly what was said;
· differentiate clearly between fact, opinion, interpretation, observation and/or allegation;
· be written in ink and signed by the recorder.
Records about child protection, will be retained securely with restricted access. If the child moves to another school or education setting, these records will be suitably redacted in regard to the identification of other children or adults and sent in a timely and secure manner to the DSL of the receiving school or college. Child protection records are never destroyed.
Anti-radicalisation Prevent Duty
We also have a duty under the Counter Terrorism Act 2015 to have due regard to the need to prevent people from being drawn into terrorism. Any prejudice, discrimination or extremist views, including derogatory language, displayed by students or staff will always be challenged. Concerns regarding this should be treated seriously and should be dealt with as with any disclosure. We will share information with Social Services and/ or the police Prevent team when appropriate. We will also work with Channel Panel in relevant circumstances. Channel is a key element of the Prevent Strategy. It is a multi-agency approach to protect people at risk of radicalization. Channel uses existing collaboration between local authorities, statutory partners, the police and the local community to identify individuals at risk of being drawn into terrorism, assess the nature and extent of that risk and develop the most appropriate support for the individuals concerned.
If you have any concerns about a child you should pass this information on. During working hours any concerns should be reported to the DSL. (Jackie Medhurst E: email@example.com T: 07534 021 031). If the concerns arise outside normal working hours the following 24 hour helpline is available. 0044(0)7887718838 / 0044(0)742518887.
If these are not available, concerns may also be reported to the specialist Prevent teams as detailed in the contacts list at the start of this policy.
In addition to this the Department for Education has dedicated a telephone helpline (020 7340 7264) to enable staff and governors to raise concerns relating to extremism directly. Concerns can also be raised by email to firstname.lastname@example.org. Please note that the helpline is not intended for use in emergency situations, such as a child being at immediate risk of harm or a security incident, in which case the normal emergency procedures should be followed.
(Further advice and information is available from the: https://www.gov.uk/government/publications/protecting-children-from-radicalisation-the-prevent-duty )
UK Tuition Guardians Limited has regard for Keeping Children Safe in Education September 2018 at all stages of the recruitment process. A commitment to safeguarding and promoting the welfare of children is made clear throughout the recruitment process. We adhere to a consistent process of collating, analysing and evaluating information about job applicants as it is a vital part of the commitment to safeguarding children.
Interviews will be carried out by a panel. Panel members may vary but UK Tuition will ensure that there is a member of staff on the panel who has received Safer Recruitment training. (This is currently Mrs Anita Bird).
The records of all interviews for staff and for Host families will be kept with other HR records.
UK Tuition Guardians Staff Recruitment Policy is continually reviewed and updated.
Safeguarding and Child Protection Training
UK Tuition Guardians has a commitment to take its role in safeguarding and the protection of children and vulnerable adults and promotion of their welfare very seriously and to ensure all safeguarding matters are investigated following policy and appropriately referred.
UK Tuition Guardians will:
The Designated Safeguarding Lead will attend Staffordshire Safeguarding Board Courses at Level Two and above at least every two years in order to maintain continuous professional development and comply with statutory guidance and the SSCB training strategy. The DSL will cascade relevant safeguarding information and training to staff.
All staff will:
Welfare, Heath & Safety
As part of our safeguarding procedures the following guidance is provided specifically for our Host families.
As a host family, you will be expected to protect the students that you host and you will be required to have a valid Enhanced Disclosure & Barring Service (DBS) check for each member of the household or regular visitors aged 16 or over who will be present whilst students are staying with you.
l Be even handed in relationships with UK Tuition Guardians students – avoid the appearance or the reality of favouritism
l Be unambiguous in your behaviour towards guest students
l Avoid secrecy and understand confidentiality
l Respect students’ rights and privacy
l Share concerns and worries with UK Tuition Guardians’ staff
l Avoid being misinterpreted
l Understand issues concerning physical restraint
l Avoid inviting UK Tuition Guardians’ student/s to ‘friend’ you on Facebook or other social media sites
Safe Care Plan
The host family should have due consideration for the safe care of both the student/s and your family members. A SAFE CARE PLAN should be adopted and may consider the following:
l Entering the Student’s Bedroom (appropriate, respectful, knocking and allowing privacy)
l Bathroom Conduct and Routines (All need to be able to lock the door, and be given times if necessary)
l Medication locked away
l Smoking by both family, friends and possibly students (although it is banned at all boarding schools)
l Drinking alcohol, plus storage of alcohol both with family, friends, and the impact on students
l Friends visiting and their conduct towards student/s
l Internet and telephone use (see policy)
l Car driving – Who is allowed to drive the student/s and in which car?
l Bedtime routines and respect for privacy
l Sexual conduct and demonstrating affection towards both the student/s and within the family
l Rules that may be non-negotiable or guidelines. These may include:
It is also your responsibility to make sure all electrical appliances are safe, particularly in the student’s room and we recommend PAT (Portable appliance testing) testing each electrical appliance annually. All gas appliances are to be inspected annually by a Gas Safe registered plumber, and a Gas Safety Certificate provided to UK Tuition Guardians Office. Smoke and Carbon Monoxide alarms MUST be fitted in the house. Medicines and/or chemicals must not be stored unlocked in the student’s bathroom. Explain basic fire escape routes, access to the outside doors, and the location of any necessary keys. Please also ensure that they know to dial 999 for Police, Fire or Ambulance should any such emergency arise whilst they are staying with you.
Unexplained student absences or other situations affecting student safety, should be reported to UK Tuition Guardians immediately, via the emergency phone number (07887 718 838 / 07824 336 471). Specifically, should a student who is booked with a host family not arrive within 2 hours of when they are expected, it is the duty of the host family to advise us of this matter and we will follow up, taking all necessary actions to locate the student.
Each case will be dealt with individually and relevant actions will be taken to locate the student. UK Tuition Guardians Limited will contact parents where relevant. The local police may also be contacted. When a child returns all relevant parties will be informed.
Children Missing Education
1. All children, regardless of their circumstances, are entitled to an efficient, full time education which is suitable to their age, ability, aptitude and any special educational needs they may have.
2. Children missing education are children of compulsory school age who are not registered pupils at a school and are not receiving suitable education otherwise than at a school. Children missing education are at significant risk of underachieving, being victims of harm, exploitation or radicalisation, and becoming NEET (not in education, employment or training) later in life.
3. Effective information sharing between parents, schools and local authorities is critical to ensuring that all children of compulsory school age are safe and receiving suitable education.
Hosts or parents must report immediately to UK Tuition Guardians Limited via the emergency phone number (07887 718 838 / 07824 336 471) if they become have any concerns about a student missing education. Our staff will then investigate fully to find out as much as possible. UK Tuition will liaise with parents, Hosts, schools and other relevant agencies to resolve the situation and ensure that the student continues their education.
Use of Computers and Internet
Since the development of responsible, considerate and independent use of computers and the internet is important for a student’s education, but it is essential to outline appropriate computer use and provide guidelines as to their safe use. Some material accessible via the internet may be illegal, defamatory, inaccurate or potentially offensive.
Students are not allowed to use the internet for any illegal activity, this includes accessing sites meant for adults or 18 years or older such as pornographic or gambling sites. Students must not search for, or browse through, any sites that contain offensive, obscene, violent, dangerous, inflammatory, racist or extremist material. Downloading any unlicensed material such as music, video, TV programmes, games and PDF files is illegal and therefore not permitted.
Whilst use of social networking sites has brought about a communications revolution that gives young people unrivalled opportunities, it also brings risks. It is important that students understand these risks, know how to stay safe in this environment and how to avoid making themselves vulnerable to a range of issues including identity theft, bullying, harassment, grooming and abuse. They also need to learn how to avoid the risk of exposing themselves to subsequent embarrassment due to an inappropriate personal profile or inclusion on others’ profile. The Child Exploitation and Online Protection body (CEOP) provides some useful guidelines and advice for parents, guardians, host families and students.
Any type of hacking (defined as attempt to gain access to folders, databases, or other material on the network to which one is not entitled) is considered to be an extremely serious offence. To comply with the Computer Misuse Act 1990, any student who indulges in hacking or is found with hacking software/paraphernalia on their computer can expect to face serious consequences. Likewise, physical interference with any other computer is not tolerated.
UK Tuition Guardians will not accept liability for the loss or damage to any computers owned by the student or borrowed from anyone.
Whistleblowing is when someone raises a concern about a dangerous or illegal activity or any wrongdoing within their organisation.
UK Tuition Guardians is committed to the highest standards of openness, probity and accountability.
An important aspect of accountability and transparency is a mechanism to enable staff and other members of the Company to voice concerns in a responsible and effective manner. It is a fundamental term of every contract of employment that an employee will faithfully serve his or her employer and not disclose confidential information about the employers affairs. Nevertheless, where an individual discovers information which they believe shows serious malpractice or wrongdoing within the organisation then this information should be disclosed internally without fear of reprisal, and there should be arrangements to enable this to be done independently of line management (although in relatively minor instances the line manager would be the appropriate person to be told).
The Public Interest Disclosure Act, which came into effect in 1999, gives legal protection to employees against being dismissed or penalised by their employers as a result of publicly disclosing certain serious concerns. The Company has endorsed the provisions set out below so as to ensure that no members of staff should feel at a disadvantage in raising legitimate concerns.
It should be emphasized that this policy is intended to assist individuals who believe they have discovered malpractice or impropriety. It is not designed to question financial or business decisions taken by the Company nor should it be used to reconsider any matters which have already been addressed under harassment, complaint, disciplinary or other procedures. Once the “whistleblowing” procedures are in place, it is reasonable to expect staff to use them rather than air their complaints outside the Company.
Scope of Policy
This policy is designed to enable employees of the Company to raise concerns internally and at a high level and to disclose information which the individual believes shows malpractice or impropriety. This policy is intended to cover concerns which are in the public interest and may at least initially be investigated separately but might then lead to the invocation of other procedures e.g. disciplinary. These concerns could include
This policy is designed to offer protection to those employees of the Company who disclose such concerns provided the disclosure is made:
The Company will treat all such disclosures in a confidential and sensitive manner. The identity of the individual making the allegation may be kept confidential so long as it does not hinder or frustrate any investigation. However, the investigation process may reveal the source of the information and the individual making the disclosure may need to provide a statement as part of the evidence required.
This policy encourages individuals to put their name to any disclosures they make. Concerns expressed anonymously are much less credible, but they may be considered at the discretion of the Company. In exercising this discretion, the factors to be taken into account will include:
If an individual makes an allegation in good faith, which is not confirmed by subsequent investigation, no action will be taken against that individual. In making a disclosure the individual should exercise due care to ensure the accuracy of the information. If, however, an individual makes malicious or vexatious allegations, and particularly if he or she persists with making them, disciplinary action may be taken against that individual.
Procedures for Making a Disclosure
On receipt of a complaint of malpractice, the member of staff who receives and takes note of the complaint, must pass this information as soon as is reasonably possible, to the appropriate designated investigating officer as follows:
If there is evidence of criminal activity then the investigating officer should inform the police. The Company will ensure that any internal investigation does not hinder a formal police investigation.
Due to the varied nature of these sorts of complaints, which may involve internal investigators and / or the police, it is not possible to lay down precise timescales for such investigations. The investigating officer should ensure that the investigations are undertaken as quickly as possible without affecting the quality and depth of those investigations.
The investigating officer, should as soon as practically possible, send a written acknowledgement of the concern to the complainant and thereafter report back to them in writing the outcome of the investigation and on the action that is proposed. If the investigation is a prolonged one, the investigating officer should keep the complainant informed, in writing, as to the progress of the investigation and as to when it is likely to be concluded.